Free Delivery

At It Just Got Personal, we are pleased to offer free standard delivery on all UK orders over £40. We aim to dispatch your items as quickly as possible, and your purchase should arrive within 3-5 working days after your order has been confirmed. However, during peak periods or due to unforeseen circumstances, delivery times may be longer.

Orders Under £40

For orders under £40, a standard delivery charge will apply. The delivery cost will be clearly displayed at checkout before you complete your order.

Dispatch and Delivery Times

• Orders are usually dispatched within 1-2 working days after order confirmation.
• Standard delivery for orders under £40 usually arrives within 3-5 working days.
• Delivery times are estimates and commence from the date of shipping, rather than the date of order.
• Delivery services are provided by third-party carriers and may be subject to delays beyond our control.
• We will do our utmost to ensure your order arrives on time, but we are not liable for any delays that are outside of our control.

Delivery Restrictions

• Delivery may be subject to geographical restrictions or limitations as per the carrier’s policies or any relevant local regulations.
• We currently only deliver to addresses within the United Kingdom.

Tracking Your Order

When your order is dispatched, you will receive a confirmation email that may include tracking information. You can use this information to check the status of your delivery with the carrier.

Receipt of Goods

Please ensure that the delivery details entered during the ordering process are accurate. We cannot be held responsible for any delivery issues that arise from incorrect delivery information provided by the customer.

Upon delivery, please check the goods for any damages or discrepancies. If there are any problems with your order, contact our customer service team promptly.

Personalised Items

Please note that returns are not accepted on personalised items. Personalised goods are made to order and are therefore non-refundable unless they are defective. If your personalised item is faulty or we have made an error with your order, please contact our customer service team, and we will provide instructions for the return and replacement of the product.

Returns

For non-personalised items, you have the right to return your order within 14 days of receiving the goods. The items must be returned in their original condition and packaging. Please contact our customer service team to initiate a return. Note that return shipping costs are not covered by It Just Got Personal unless the item is defective or we have made an error.

Changes to Delivery/Shipping Policy

We reserve the right to modify this delivery/shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Information

For any questions regarding our Delivery/Shipping Policy, please contact our customer service team at contact@itjustgotpersonal.co.uk.

Thank you for shopping with It Just Got Personal. We appreciate your business and look forward to serving you.